ConstructConnect Home | CONTACT | SALES: 1-800-364-2059
 


Categories

Cannot Start Application - Double-clicking ConstructConnect Takeoff Desktop Icon Throws an Error

Last Updated: 2020-02-14 08:56

Affects products installed prior to 8/1/2019.

Issue

When you double-click the desktop icon, you receive the error below indicating that Windows "Cannot Start Application". 

Windows Cannot Start Application error message

Discussion

The August 1 installer/updater for ConstructConnect Takeoff is signed using a new security certificate that does not match the original issuer's. 

Because of this mis-match, when the program tries to reach the server and automatically update to the new version, it is blocked (correctly) by Windows. 

We apologize for this inconvenience, but there is a very simple work-around...

Resolution

You must download a new installer from ConstructConnect's web site and run it to update to the version 2.0.14.0 (the Aug 1 release). 

Once downloaded, double-click to run the installer. 

You may receive a Windows warning that SmartScreen has prevented an app from starting.

Windwos SmartScreen blocked installation message

Click "More Info" and then "Run Anyway". 

The installer will remove your previous installation of CC Takeoff and install v. 2.0.14.0. 

Going forward, when you double-click the desktop icon, if there is an update available, it will be installed automatically.

Note
Please see Related Articles for additional information about downloading the 8/1/2019 installation file. 
Discussion
  • There are no comments for this article.
Info kBase Article Feedback

If you need Technical Support or want to submit a Feature Request, click one of the buttons below, do not use this form.

 
request support Request Support submit feature request Feature Request

 

How Does This Article Not Measure Up?

Your full name: Your Email: Your feedback on this article:


 

The information in this site is protected by copyright by ConstructConnect. You may not reproduce, adapt, or publish any content from this site in whole or in part for any purpose, without the express written consent of ConstructConnect, Inc.
Copyright 2019 - All Rights Reserved.