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Contacting Support to Help with ConstructConnect Products and Platform 
Getting Help and Support is just a phone call, e-mail, or click away! Note Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on the Getting Started tab in ConstructConnect… |
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Requesting a Feature or Change
If you have suggestions or comments on how we can improve the product, we would love to hear from you. Just click the button below... Submit Feature Request or type "https://www.constructconnect.com/contact-us/takeoff-feature-request" in your Internet browser.… |
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Script Error When Logging Into ConstructConnect Takeoff
Issue When you try to log into ConstructConnect Takeoff, you receive the following script error: Discussion An issue with our authentication system has reset some user's "I've read the Terms & Conditions" setting in our cloud. Fix Sign into app.constructconnect.com… |
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Using ConstructConnect Takeoff on Apple MAC OSX, iPad, or iPhone?
Question Can I run ConstructConnect Takeoff on my MAC? Answers Desktop Computer or Laptop running MAC OS Yes, but you must be running a supported version of Windows on your MAC (see System Requirements for details). There are two ways to run Windows on a… |
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Best Practices for Troubleshooting Slow Performance
Symptom You feel your computer is running slower than it used to (not just your ConstructConnect apps, but everything). Guess what? You are probably correct! *If it is just ConstructConnect Takeoff that is running slower than expected, restarting the application… |
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Blank "Browse for Folder" Dialog Box When Creating a Plan Set
Issue When you create a Plan Set, and open the "Browse to" dialog box, it is blank and you cannot browse anywhere to locate the plans you want to add to your Project. Discussion With Build 22H2 of Windows™ 11, Microsoft automatically backups up your Windows… |
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Can I use a 4K Monitor with ConstructConnect Takeoff?
Question Can I use a 4K Monitor with ConstructConnect Takeoff? Answer Yes, of course. However, there are a few caveats: Recommendations Keep your graphics adapter drivers up-to-date - outdated driers can cause displays issues for Windows. Many 4K monitors… |
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Cannot Start Application - Double-clicking ConstructConnect Takeoff Desktop Icon Throws an Error
Affects products installed prior to 8/1/2019. Issue When you double-click the desktop icon, you receive the error below indicating that Windows "Cannot Start Application". Discussion The August 1 installer/updater for ConstructConnect Takeoff is signed using… |
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ConstructConnect Live Link Does Not Start
Caution The Live Link Add-in has been discontinued by ConstructConnect effective 6/1/2023 and can no longer be downloaded or installed. If you are already using Live Link, it will continue to function for some time, although we are not longer supporting this… |
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ConstructConnect Takeoff Does Not Fit On My Screen
Issue One or more screens in ConstructConnect Takeoff don't seem to fit on your screen, even though your monitor meets or exceeds System Requirements. Discussion ConstructConnect Takeoff is a responsive user interface meaning it tries to resize to accommodate… |
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