Contacting Support to Help with ConstructConnect Products and Platform

Last Updated: 2022-05-25 07:07

Getting Help and Support is just a phone call, e-mail, or click away!

Note

Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on the Getting Started tab in ConstructConnect Takeoff, in the left-side Table of Contents in this knowledgebase, and under your avatar in every application.

How Do I...? (Training Request)

Have a question on how to accomplish something or use some feature in your product? We're here to help!

How Do I...?

or type "https://www.constructconnect.com/contact-us/how-do-i" in your Internet browser.

(You can also click the "How Do I..." option in any On Center product.)

Typically, our Trainers are booked in advance, so our Customer Service team reviews all Training Requests and may respond instead of a trainer. More often than not, they have the answer at their fingertips, if not, they'll be sure to get you in contact with the correct trainer as quickly as possible.

Feature Requests (New Functionality or Changes to Existing)

Do you have an Idea to make our software even better? We're all ears!

Submit Feature Request

or type "https://www.constructconnect.com/contact-us/takeoff-feature-request" in your Internet browser.

(You can also click the "Request a Feature" option in any Takeoff or Estimating product.)

Did you know? Over half of the feature requests we receive are for functionality that already exists in the software! Sometimes, it's just not named what you expect or hard to find. If so, we'll will be able to steer you in the right direction right away!

Contact Technical Support

ConstructConnect's professional Support staff is available Sunday 5:00 p.m. (CST) through Friday 10:00 p.m. to assist you with your software concerns. If you run into problems with using the Takeoff platform or ConstructConnect Takeoff, don't hesitate to contact us.

New Issue (You are not working with someone already)

Cases are worked in the order they are received. You should expect a response within 24 hours (business days). If this is an emergency, please call.

Submit a Web Case

Just click the button below...

Contact Support

or type "https://www.constructconnect.com/contact-us/takeoff-support/" in your Internet browser,

Send an e-mail

Send an e-mail to: techsupport@constructconnect.com

Please include:

Your full name
Your Company Name
The Product about which you are contacting us
Your issue/concern and when it started happening
How you would like to be contacted (phone or e-mail)

or send an e-mail to: houston-support@constructconnect.com

This opens the Takeoff Support/Customer Care page.

Provide as much detail as possible using the form on that page. Include your daytime contact information.

Urgent Technical Support Issue?

Typically, we get back to you within an hour or so, if you need immediate assistance call us right away.

Takeoff Specific Support: 866-689-5687

Hours: Sunday 5:00PM – Friday 10:00PM Central Time

Existing Issue (You have an open Case and are already working with someone)

If you are working with someone at ConstructConnect already, to ensure you get in touch with the correct person:

Please reply to the last Case e-mail you received, or
Call the phone number you originally used and refer to your case number, we'll make sure you get to the right party