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Program or Projects and Bids List Will Not Open (Connection Issues)

Last Updated: 2022-02-09 14:43

Issue

When you double-click the shortcut on the desktop Windows desktop showing shortcut to ConstructConnect Takeoff or click the Green Connect button in Live Link Ribbon Bar button in the ConstructConnect Live Link Ribbon Bar in Excel, nothing happens.

Discussion

Check your Internet settings. Click the Windows start button and type "Internet Options".

Opening Internet Options

On the Security tab, if your Internet Security Level is set to "high", ConstructConnect may not launch and the Projects and Bids List may not open from Excel when using Live Link.

Internet Options highlighting Security set to High

Resolution

There are two resolutions:

Short-term

First, lower your Security settings to Medium-High or lower, even if only while using ConstructConnect Takeoff.

Long Term

Click on the Trusted Sites icon.

Then, add "https://*.takeoff.constructconnect.com" as a "Trusted Site".

Add Safe Site to Internet Options

If you are unable to make these changes, your IT department or Network Administrator may have locked-down your computer for security reasons. Please contact them for assistance.



 

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